1. Introduction
Zupl Pty Ltd ("Zupl", "we", "our", or "us") respects and values the privacy of the individuals we engage with. We are committed to protecting your personal information and complying with our obligations under the Privacy Act 1988 (Cth) and other relevant laws and regulations.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
2. What is Personal Information?
Personal information is any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.
3. What Personal Information We Collect
The personal information we collect depends on your interactions with us. It may include:
- Name
- Email address
- Phone number
- Mailing or street address
- Date of birth
- Business details (number of staff, site locations)
- IT infrastructure overview (e.g. number of devices, general architecture)
4. How We Collect Personal Information
We may collect personal information when you:
- Interact with us over the phone, in person or online
- Fill out forms, surveys or questionnaires
- Subscribe to our mailing list
- Attend a Zupl event
- Apply for a position with us
5. Third-Party Collection
We may also collect information from publicly available sources or third parties to maintain up-to-date records. These will only be used for legitimate business purposes.
6. How We Use Personal Information
We use your information for:
- Providing services and information you request
- Improving our services
- Internal administration
- Marketing and research (where consented)
7. Disclosure to Third Parties
We do not share your personal information with any third parties except where:
- You would reasonably expect it, or
- Disclosure is required by law
- You have given consent
We do not sell or trade your personal information.
8. Overseas Disclosure
If we must disclose data overseas, we will ensure adequate privacy safeguards are in place. We only disclose when:
- You consent
- The recipient is bound by similar privacy protections
- It is required by law
9. Data Security
We employ best practice security measures, including:
- Physical security for office and data storage
- Role-based access controls
- Hardened networks, firewalls, and endpoint protection
10. Online Activity
Our website does not actively use cookies or tracking technology beyond basic server logs and analytics.
If this changes, this section will be updated accordingly.
11. Direct Marketing
We may contact you about services or events relevant to your interests. You can opt out at any time by following the unsubscribe instructions or contacting us directly.
12. Retention of Personal Information
We retain your personal information only for as long as needed to fulfil our obligations unless otherwise required by law.
13. Access and Correction
You have the right to request access to or correction of your personal data. Requests will be reviewed by our Privacy Officer and responded to within 3 business days.
14. Third-Party Websites
Our site may contain links to external websites. We are not responsible for their privacy practices and encourage you to read their policies separately.
15. Complaints and Inquiries
If you have a concern or complaint about how we handle your data, please contact:
- Name: Jeremy Goodger (Privacy Officer)
- Email: hello@zupl.com.au
- Phone: 1300 ZUPL IT (1300 987 548)
- Address: PO Box 1524, Oxenford, 4210
We aim to respond within 3 business days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
This policy was last updated on 20 June 2025.